Waiting list booking trigger

How the Waiting List Booking Email Is Triggered for Subscription Groups #

1. Identify the correct waiting list email type 0:11

• There are different waiting list emails depending on the group type:
  • Subscriptions
  • Term groups
  • Recurring pay-as-you-go
  • Multi-events
• Each group type has its own unique email template.
• Open the email editor to confirm which template is being used and preview the message on the right.

2. Confirm the group is set up as a recurring subscription 0:36

• To trigger the subscription waiting list email, the class/group must be configured as a subscription group.
• Example shown: Beginners Sunday at 4 o’clock.
• Open the group settings and check the payment structure.
• The payment structure must be set to recurring subscription for this email to send.

3. Join the waiting list from the front end 0:59

• Go to the public/front-end page for the class.
• Open the relevant session, such as Sunday at 4.
• Click Join the waiting list.
• If the session is blank or has no details yet, you can still proceed to select the user and book them onto the waiting list.

4. Trigger the email by completing the waiting list booking 1:08

• Select the user and complete the waiting list booking.
• Once the booking is made, the system sends the matching waiting list email template automatically.
• For a recurring subscription class, this will be the recurring subscription waiting list email.

5. Verify the email was sent 1:24

• Check the inbox to confirm the email arrived.
• The sent email should match the template previewed earlier in the editor.
• This confirms the trigger is working as expected.

6. Key takeaway 1:32

• The waiting list booking email is triggered when someone joins the waiting list for a recurring subscription class.
• The important requirement is that the group must be configured as a recurring subscription.
• That setting determines which waiting list email template is sent.