Table of Contents
How Parents Can View Payments, Download Receipts, and Manage Cards #
1. Open the Payments page 0:00
- Click the logo in the corner.
- Navigate to the Payments page.
- This is where parents can view payment history, invoices, and card details.
2. Review recent transactions and download receipts 0:13
- The page loads a list of recent transactions.
- For any transaction, parents can:
- Download the transaction
- Open the invoice
- Open the receipt
- This is the main place to get proof of payment.
3. Pay any outstanding invoices 0:28
- Any unpaid invoices will appear in the outstanding invoices section.
- Parents can choose to:
- Pay with a different card, or
- Use their default card
- Clicking the payment option will process the payment and bring the account up to date.
4. Add a new card or set a default card 0:44
- At the bottom of the page, parents can add a new card.
- They can enter the new card details there.
- They can also choose a default card by selecting the appropriate button next to a saved card.
5. Remove a saved card if needed 0:56
- Parents can remove a card from the account.
- The final remaining card cannot be removed.
- That last card is reserved for you and is used during the cancellation process.
6. View subscriptions and account credits/debits 1:06
- The page lists the parent’s subscriptions.
- It also shows any credit or debit adjustments.
- These adjustments may happen due to things like:
- Closures
- Bad weather
- Other account changes
- Any credit or debit will also update the account balance at the top.
