Table of Contents
How a Parent Requests a Class Cancellation #
1. Parent opens their dashboard and finds the booked class 0:00
- The parent logs into their dashboard.
- They locate the class their child is currently booked into.
- At the bottom of the class booking, they see a Request Cancellation link.
2. Parent starts the cancellation request 0:18
- The parent clicks Request Cancellation.
- A cancellation form pops up for them to complete.
3. Parent provides feedback and cancellation details 0:24
- The form asks the parent to rate the experience with a star rating.
- They select a reason for cancelling from the available options.
- If their reason is not listed, they can choose Other.
- They can also leave comments to explain why they want to cancel.
4. Parent submits the request 0:52
- After filling out the form, the parent clicks Submit.
- The system confirms that the cancellation has been requested.
5. Confirmation is sent and the request is handed over 1:04
- The parent receives an email confirming the request is being handled.
- The cancellation is then passed to your team to review and process.
