Bookings & Memberships
How parents book a trial
Last Updated: May 24, 2026How a Parent Books a Trial Class for One or More Children 1. Log in and find the class on the front page 0:00 2. Open the class details page 0:13
How parents book onto a waiting list.
Last Updated: May 24, 2026How a Parent Adds Children to a Class Waiting List 1. Find the class from the front page 0:00 2. Open the full class details and waiting list option 0:13 3. Select the children to add to the waiting list 0:24 4. Confirm the waiting list signup 0:31 5. Verify the children were added 0:44
How parents enrol to classes from waiting list or trial
Last Updated: May 24, 2026How parents sign up after a trial offer or waiting list offer 1. Parent receives an offer to join 0:00 2. Parent reviews the offer in the dashboard 0:22 3. Parent signs up from the class offer 0:39 4. Parent chooses a start date and adds the class to the basket 0:54 5. Parent pays...
How parents book a multi-event style class
Last Updated: May 24, 2026How Parents Book Multiple Children Into a Multi-Event Camp 1. Open the booking page and review the available camps 0:00 2. View camp details before booking 0:17 3. Choose the events and children to book 0:34 4. Add the selected bookings to the basket 1:10 5. Complete payment using a saved card 1:23 6. Confirm...
How parents book PAYG style classes
Last Updated: May 24, 2026How Parents Book a Pay-As-You-Go Class 1. Open the class and review the basic details 0:00 2. View more information about the class 0:23 3. Click Book Now and choose the child to book 0:44 4. Select booking dates for each child 1:02 5. Review the booking summary and total price 1:28 6. Add the...
How parents request to cancel their child’s space
Last Updated: May 24, 2026How a Parent Requests a Class Cancellation 1. Parent opens their dashboard and finds the booked class 0:00 2. Parent starts the cancellation request 0:18 3. Parent provides feedback and cancellation details 0:24 4. Parent submits the request 0:52 5. Confirmation is sent and the request is handed over 1:04