1. Check eligibility before requesting deletion 0:00
- A parent can only request deletion if the child is not currently enrolled in any active:
- Classes
- Trials
- Waiting lists
- If the parent has multiple children, every child must be removed from all classes before the entire account can be deleted.
2. Open the GDPR Request section in My Details 0:34
- Go to My Details.
- Scroll all the way down to find the GDPR Request box.
- This is where deletion requests are made for:
- An individual child
- The full parent account
3. Submit the deletion request 0:41
- Choose whether to request deletion for:
- Just one child, or
- The whole account
- Click Request to Delete.
- Note: the request will only work if the child or all children are completely removed from classes and other active placements.
4. Wait for the club to approve the request 0:53
- The request is sent to the club for review.
- The club must accept the deletion request before anything is removed.
5. Confirm deletion and notification 1:01
- Once approved, the account will be deleted from the system.
- The parent will receive an email notification confirming the account is no longer active in the system.
