Award Failed

How the Award Failed Email Works and When It Sends #

1. Review the award failed email template 0:00

• Open the Award Failed email template in the editor.
• The default message says something like:
  • “Dear Parent, the student has failed their award and we’ll retest them again on a session next week.”
• This is only an example template.
• You can customize the wording to match how your school or program handles failed awards.
• You may want to include extra details, files, or a more helpful explanation for parents.

2. Understand what triggers the failed award email 0:33

• Go into a specific session.
• Select View Awards.
• Mark a student’s progress through the award as needed.
• If the student cannot continue and needs to be marked as unsuccessful, use the Fail button.
• This action is what triggers the failed award process.

3. Recognize the failed status in the award view 0:45

• After failing the student, a small exclamation mark appears.
• This icon indicates the student failed last time.
• When you return to the award view later, you can see that the student is continuing from that point.

4. Confirm the parent email is sent 0:56

• Once the student is failed, the system sends the parent the configured email template.
• The email informs them that the student has failed the award.
• It also explains that they will be retested again next week.
• The exact wording and any extra information are fully up to you.