Table of Contents
How the Cancellation Rejection Email Works #
1. Open the cancellation rejection email 0:00
- Start by opening the cancellation rejection email template.
- Read through the example message to understand what the parent will see.
- Example wording shown:
- “Your cancellation has not been processed…”
- The student remains in their class.
2. Understand the purpose of the email 0:21
- This email is used when a parent requests a cancellation but later decides not to go through with it.
- It confirms that the cancellation was not completed.
- You may want to customize the tone, for example:
- “Thanks for deciding to stay with us.”
- Or any other message that fits your style.
3. Reject the cancellation request from the cancellations page 0:40
- Go to the Cancellations page, where pending cancellation requests are listed.
- From there, you can either:
- Accept the cancellation to remove the student from the class, or
- Reject the cancellation to keep the student enrolled.
- Rejecting the request triggers this email automatically.
4. Confirm the student stays in the class 1:02
- Click the X to reject the cancellation request.
- Confirm the action when prompted.
- The student will remain in the same class they were already in.
- This confirms the cancellation was not processed.
5. Check the email sent to the parent 1:10
- After rejection, the parent receives the cancellation rejection email.
- The email tells them that:
- Their cancellation was not processed
- Their child will remain in the class
- This is the final confirmation that the cancellation was declined.
