How to reset a parent’s password (admins)

As a club admin, you can set a new password for a parent from Manage Parents. The parent doesn’t need their old password.

Resetting a parent’s password #

Step 1: Open Settings Hub (0:00) #

• Log in to your club’s admin area.
• In the left sidebar, click Settings Hub.

Step 2: Open Manage Parents (0:08) #

• Scroll down to Users & Access.
• Click Manage Parents. You’ll see a list of your club’s parents.

Step 3: Find the parent and click Edit (0:14) #

• Search by the parent’s name or email address.
• On their card, click Edit (the pen icon).

Step 4: Enter the new password (0:22) #

• In the Edit Parent pop-up, scroll down to Change Password.
• Type the password in New Password and again in Confirm New Password.
• If you leave both fields blank, the parent’s existing password stays the same.

Step 5: Click Save Parent (0:32) #

• Click Save Parent at the bottom of the pop-up.
• The pop-up closes and the new password works straight away.

Step 6: Let the parent know #

• Give the parent their new password securely, for example in person or by phone, not in a group chat.
• Suggest they change it after logging in.

Password rules #

• At least 8 characters.
• At least one uppercase and one lowercase letter.
• At least one number and one special character (for example ! or #).
• It can’t be a password the parent has used recently.