General Settings
How to Add Closed Dates for the Entire Gym
Last Updated: October 16, 2026Close the whole gym for bank holidays, Christmas or any other break. Bookings are blocked on those dates, and recurring sessions are skipped automatically. Adding a whole-gym closure Step 1: Open Closed dates (0:00) Step 2: Add the dates (0:30) Step 3: Close every class (1:03) Step 4: Save the closure (1:14) Editing or removing...
How to Set a Close Date for Specific Classes
Last Updated: October 16, 2026Use Closed dates to block bookings on chosen days. You can close the whole gym, or just certain classes or groups. You tick the classes and groups that will close, not the ones that stay open. Closing specific classes Step 1: Open Closed dates (0:00) Step 2: Add the closure name and dates (0:18) Step...
How to Close Your Gym for New Bookings Only
Last Updated: October 16, 2026Closing for new bookings only stops anyone booking new places on chosen dates, while your existing members keep coming to their sessions as normal. It’s useful for weeks like badge week, when you want classes to run but don’t want new children joining. Unlike a full closure, sessions still run and appear on registers, and...
How to Add Term Dates and Charge For The Term in Settings Hub
Last Updated: October 1, 20261. Open Settings Hub and find Term Dates 0:00 2. Create a new term 0:16 3. Choose how customers will be charged 0:30 4. Save the term 0:55
How to Open the Next Term for Booking
Last Updated: October 1, 20261. Go to the Terms settings page 0:01 2. Review the current term status 0:01 3. Open the next term for booking 0:21 4. Confirm the booking change 0:21
How to Add Required Registration Questions for Parents
Last Updated: October 1, 20261. Open General Settings in the Settings Hub 0:08 2. Add a new registration question 0:16 3. Choose how parents should answer 0:27 4. Make the question required 0:56 5. Save the question 1:13
How to Add Education Years and Assign Them to Classes
Last Updated: October 16, 2026Education years let you open a class group to children by UK school year, using their date of birth, instead of by age. Set up your year groups once, then choose which ones can book each class group. Setting up education years Step 1: Open Education years (0:00) Step 2: Add a template (0:36) Step...
How to Add and Display Club Documents for Specific Classes or Groups
Last Updated: October 1, 20261. Open Settings Hub 0:00 2. Find the Club Docs Section 0:12 3. Select the Document to Add 0:21 4. Choose Who Should See the Document 0:27 5. Assign the Document to the Appropriate Audience 0:36 6. Confirm How It Appears for Parents 0:49
How to Change Session Security and Logout Time Settings
Last Updated: October 1, 20261. Open Settings Hub and go to General Settings 0:00 2. Adjust the inactive timeout and logout warning 0:20 3. Save the updated settings 0:48 Link to Loom
How to Set Up and Send SMS Text Messages
Last Updated: October 1, 20261. Open the Text Messages settings 0:00 2. Check or purchase text credits 0:19 3. Enable text messaging in settings 0:30 4. Open a person’s account and access the text option 0:39 5. Compose and send the text message 1:01 6. Check marketing consent before sending 1:15
How to Set Up Offline Payments and Mark a Payment as Offline
Last Updated: October 1, 20261. Open the Club Payment Card settings 0:00 2. Add and save the card details 0:19 3. Go to outstanding invoices 0:40 4. Mark the invoice as paid offline 0:48 5. Confirm the payment was registered 1:11
How to reset a parent’s password (admins)
Last Updated: October 15, 2026As a club admin, you can set a new password for a parent from Manage Parents. The parent doesn’t need their old password. Resetting a parent’s password Step 1: Open Settings Hub (0:00) Step 2: Open Manage Parents (0:08) Step 3: Find the parent and click Edit (0:14) Step 4: Enter the new password (0:22)...